Help Center

Answers, guidance, and support when you need it.

Petal device

If you're having trouble connecting your Petal device, please visit our dedicated Troubleshooting page here.

  • Connect the charging cable to a power source, then connect it to Petal.
  • The LED shows green while charging and turns off when fully charged.
  • Your battery status appears in the Petal Wellness app.

Safety

  • No. Petal has no Wi-Fi or cellular radios. It uses only low-power sensing technology and safely uses Bluetooth® Low Energy to communicate with the Petal Wellness mobile app, and it emits no ionizing radiation.

    The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Petal is under license. Other trademarks and trade names are those of their respective owners.
  • No. Petal is a wellness device designed to help you understand your body- it is not a medical device, and it does not replace emergency medical care or advice from a healthcare professional.
  • This product is not intended to diagnose, treat, cure, or prevent any disease.

Account

  • Sign in using your Apple or Google account through the Petal Wellness app.
  • Password recovery uses the built-in features of your Apple or Google account- use "Forgot Password" on the respective platform.
  • You own your data.
  • You have complete control over your data, and Petal never sells or shares your information with third parties without your consent.
  • Yes. A Petal Wellness membership is required to unlock your insights in the app. Right now, a 12-month membership is included with your Petal purchase.
  • Download the app here →

  • From time to time we offer bundle deals, so check your purchase details to see what's included with your order.

Shipping & returns

  • Limited quantities of Petal will begin shipping in August.
  • Yes - contact us at help@petal.today before your order ships to update your address.
  • Shipping is calculated at checkout based on your location and order.
  • From time to time we offer free shipping promotions, so keep an eye out- and check your order summary for the final amount before you complete your purchase.
  • 30 days from the day it arrives
  • Petal is a personal-wear item, so we ask that you keep the box, inserts, and accessories in returnable condition.
  • Read our full Returns & Refund Policy →
  • Petal comes with a one-year limited warranty covering defects in materials and workmanship. It doesn't cover damage from misuse or normal wear and tear.
  • Read our full Limited Warranty Policy
  • Yes. Cancellations are accepted before your order ships.
  • Contact us at help@petal.today to request a cancellation.

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