Refund policy

Returns & Refund Policy

Last Updated: August 12, 2026

We want you to be fully satisfied with your purchase. If Petal isn't right for you, you may return it under the terms below.

This policy covers returns and refunds. If your Petal arrives damaged, or stops working properly during the warranty period, see our 1-Year Limited Warranty instead — warranty claims are handled separately and are not subject to the 30-day return window.

1. 30-Day Return Window

You have 30 calendar days from the delivery date shown in your tracking information to request your return and ship it back to us. Requests made after day 30, or returns postmarked after day 30, cannot be accepted.

To be eligible, your Petal must be:

  • In like-new condition, with no cracks, dents, deep scratches, liquid damage, or wear beyond what normal trial use would cause.

  • Clean and sanitary. Because Petal is worn against the skin, please wipe the device down before packing it. We reserve the right to refuse a return that arrives soiled or otherwise unsanitary.

  • Complete — including the device, charger, all accessories.

  • Accompanied by proof of purchase (order number, order confirmation email, or receipt).

  • Purchased directly from petal.today. See Section 7 for purchases made elsewhere.

Trying Petal on and wearing it during the return window will not void your return. Normal trial use is expected.

2. How to Start a Return

  1. Start your return at petal.loopreturns.com using your order number and the email address on the order. You can also email hello@petal.today with the same information and we'll set it up for you.

  2. We'll email you a prepaid return label along with instructions.

  3. Pack the device and all included items securely in the original box.

  4. Attach the label and drop the package off. Your return must be shipped back to us within 30 calendar days of delivery — the postmark date on your return label is what counts.

Please use the label we send you rather than shipping on your own. It's how we match your package to your order, and packages we can't identify may be delayed or refused.

3. Return Shipping

  • Change of mind: We'll email you a prepaid return label. A flat return shipping fee is deducted from your refund. The exact amount is shown in the return portal before you confirm your return.

  • Our error: If we shipped the wrong item, size, or colorway, we cover return shipping in full and there is no fee. Contact us before shipping so we can send the correct label.

  • Damaged or defective devices: These are handled under our 1-Year Limited Warranty, not this policy. Warranty returns are always free — there is no return shipping fee and no deduction.

Until we receive it, the device is your responsibility. We recommend using the label we provide, which includes tracking.

4. Refunds

Once your return arrives, we inspect it within 10 business days and issue your refund within 5 business days after that.

  • Refunds are issued to the original payment method only. Depending on your bank or card issuer, funds may take an additional 5–10 business days to appear.

  • HSA/FSA purchases are refunded to the same HSA/FSA card used at checkout.

  • Original shipping charges are not refunded, except where the return is the result of our error.

  • Discounts, promotional credits, and gift-card value are refunded as they were originally applied. Store credit and gift cards are refunded as store credit.

We'll email you when your refund is issued.

5. Partial Refunds

If a return is accepted but not in fully resalable condition, we may issue a partial refund or deem the item non-returnable. The deduction reflects the condition the device arrives in — for example, missing or damaged packaging, accessories, or printed materials, or cosmetic damage beyond normal trial use.

Returns we can't accept — devices that are physically broken, liquid-damaged, disassembled, modified, or unsanitary — will be held for 30 days. During that time you can ask us to ship it back to you at your expense. 

We'll always tell you the reason and the amount before we deduct anything from your refund.

6. Pre-Orders, Deposits, and Cancellations

  • Before your order ships, you may cancel for any reason for a full refund, including deposits. Email us and we'll process it — no conditions, no fees.

  • If we can't ship within the timeframe we promised at checkout, we'll notify you, give you a revised ship date, and offer you the choice to keep waiting or cancel for a full and prompt refund.

  • Once your order ships, the 30-day return window in Section 1 applies.

7. Purchases from Other Retailers

This policy applies only to orders placed directly through petal.today. Petals purchased from an authorized retailer, marketplace, or reseller must be returned to that seller under their return policy. We can't accept returns or issue refunds for orders we didn't process.

8. Gifts

If Petal was a gift shipped directly to you, contact us with the order number and we'll issue store credit for the refund amount. If the order is shipped to the purchaser first, the refund goes to the original purchaser and payment method.

9. Fair Use

We reserve the right to limit or refuse returns where we identify a pattern of excessive or abusive return activity, or where we have reason to believe an order was not placed in good faith. This does not affect your rights under applicable law, including for defective products.

10. Questions

hello@petal.today

Jano Life, Inc. — 2445 Augustine Dr., STE 150 & 201, Santa Clara, CA 95054

Nothing in this policy limits any rights you have under applicable consumer protection law.